Shipping & Delivery Policy

PURR KUP CAT CAFE | ONLINE SHOP

Shipping & Delivery Information

Thank you for shopping with Purr Kup Cat Cafe!

Our online store brings together specialty coffee from Purr Kup Coffee Co. and cat-inspired apparel, gifts, and accessories from The Purrfect Gift Shop.

We want you to know what to expect when placing an online order, including available shipping options, shipping costs, and estimated delivery times.

Our online store is open now. Our physical cat cafe in historic downtown Fredericksburg, Virginia, is preparing to open in Spring 2027.

UNITED STATES ORDERS

Domestic Shipping Options

Purr Kup Cat Cafe currently offers the following shipping options for eligible online orders within the United States.

Shipping eligibility, final charges, and available delivery options are confirmed during checkout. Free Standard Shipping does not include Express Shipping.

BEFORE YOUR ORDER SHIPS

Order Processing & Fulfillment

Once an online order is placed, the items must be prepared for shipment before being transferred to the shipping carrier.

Processing time may vary depending on the product, availability, and fulfillment arrangements.

Because our online store offers specialty coffee, apparel, and cat-themed accessories, fulfillment requirements may differ between items.

Shipping transit estimates do not necessarily include the time required to process and prepare an order.

If you have questions about when your order is expected to ship, please contact us at info@purrkupcatcafe.com .

Estimated Delivery Times

Shipping transit times displayed at checkout are estimates and are not guaranteed delivery dates.

Actual delivery times may vary because of:

• Order processing and fulfillment requirements
• Shipping carrier operations
• Weather conditions and severe weather events
• National holidays and high-volume shipping periods
• Delivery destination
• Customs processing for applicable international orders
• Other circumstances affecting transportation

We recommend reviewing the delivery information provided during checkout and any shipping updates associated with your order.

ORDERS OUTSIDE THE UNITED STATES

International Shipping

International shipping availability depends on the destination, product eligibility, and shipping services enabled for checkout.

When international delivery is available, shipping options and applicable charges will be displayed at checkout.

International shipping costs and transit times may vary by destination and carrier.

Depending on the destination, international shipments may be subject to customs duties, import taxes, or other charges.

If your country is not available as a shipping destination at checkout, please contact us before placing an order. We cannot guarantee international delivery to every destination.

Orders Containing Multiple Products

Our online store offers different product categories, including specialty coffee, clothing, gifts, and cat accessories.

Depending on fulfillment arrangements, products ordered together may be prepared or shipped separately.

If you receive part of an order before the remaining items, please check any available shipment notifications or contact us for assistance.

Shipping Address & Delivery Questions

Please review your shipping address carefully before submitting an order.

If you notice an incorrect delivery address after placing an order, contact us as soon as possible.

We can review your request, but changes may not be possible once an order has entered fulfillment or has been transferred to a shipping carrier.

If your shipment appears delayed, missing, or damaged, contact us with your order number and a description of the issue so we can review the available information.

Returns, Refunds & Order Issues

For information about returns, refunds, damaged items, and product eligibility, please review our current Return & Refund Policy.

Return eligibility may vary depending on the item and the circumstances of the request.

Shipping Frequently Asked Questions

Does Purr Kup Cat Cafe offer free shipping?

Yes. Eligible domestic orders of $25 or more qualify for Free Standard Shipping under the current shipping settings. Express Shipping is a separate paid option.

How much does Standard Shipping cost?

Standard Shipping is currently $2.99 for eligible U.S. orders below the $25 free-shipping threshold.

How long does delivery take?

Standard Shipping has an estimated transit time of 3–5 business days, while Express Shipping has an estimated transit time of 1–2 business days. Processing time may be additional.

Can I order Purr Kup coffee online before the cafe opens?

Yes. The Purr Kup Coffee Co. online store is already operating. Customers can shop specialty coffee online while the physical Purr Kup Cat Cafe in Fredericksburg, Virginia, prepares for its planned Spring 2027 opening.

Can I pick up my order at the future cat cafe?

The physical cafe is not yet open. Pickup availability, if offered, will be displayed as an option at checkout. Customers should not visit the future cafe location for order pickup unless pickup has been confirmed.

Questions About Your Order?

We're here to help with shipping questions, delivery concerns, and general inquiries about Purr Kup Cat Cafe's online shop.

Purr Kup Cat Cafe
Online Specialty Coffee & Cat-Lover Gift Shop
Fredericksburg, Virginia

Email:
info@purrkupcatcafe.com

Coffee. Cats. Community.